Frequently Asked Questions: Versity
Frequently Asked Questions: DECT
The Butterfly handset is ideal for administrative & office-based work environments. However, if you work in Retail, Hospitality or Healthcare and you’re looking for a handset that offers long term dependability and rugged protection, then the 7202 is the handset for you. Finally, if you require a highly durable handset, suitable for harsh industrial and manufacturing environments, which is addition provides alerts and man-down notifications plus integration with vertical applications, you will require the 7622.
Your selection of servers is also easy and relates to the number of users you require and the area over which you wish to provide mobility. If you require up to 30 users and 3 IP-DECT Base Stations in a smaller location, the IP-DECT 400 is the most suitable server. Increasing the installation from the IP-DECT Server 400 into mid-large enterprise organizations, requiring up to 4,000 users and up-to 1,024 IP-DECT Base Stations, the IP-DECT Server 6500 will meet your requirements.
If you are you replacing an existing DECT solution with Digital (twisted pair – Cat3) cabling and wish to reuse existing cabling or even combine with full IP for parts of the installation, the DECT Server 2500 will offer hybrid options for Base stations infrastructure for mid-sized business seeking up to 150 users and up to 16 Digital Base station and up to 64 IP-DECT Base stations.
7202 Product Overview Brochure (PDF)
7202 User Guide (PDF)
7622 Product Overview Brochure (PDF)
7622 User Guide (PDF)
IP-DECT Server 400 Product Overview Brochure (PDF)
DECT Server 2500 Product Overview Brochure (PDF)
IP-DECT Server 6500 Product Overview Brochure (PDF)
Configuration Guide: Spectralink IP-DECT Server 400 and 6500 and Spectralink DECT Server 2500 and 8000 with Cisco Unified Call Manager (PDF)
IP-DECT Server 400 Product Overview (PDF)
DECT Server 2500 Product Overview (PDF)
IP-DECT Server 6500 Product Overview ( PDF)
- Cisco Business Editions 6000 and 7000 version 9.x, 10.x and 11.x
- Cisco Unified Communications Manager version 9.x, 10.x and 11.x
- Cisco Hosted Collaboration Solutions version 9.x, 10.x and 11.x
The Media Resource card is a hardware component that increases the ability to make simultaneous calls via the IP-DECT Server 6500, which at installation, supports 30 simultaneous calls. Based on an Erlang calculation of how many handsets are installed (Server supports up to 4.096 handsets), additional simultaneous calls may be required and each Media Resource card will add additional 30 to the full installation per site.
Frequently Asked Questions: Wi-Fi
For an easy to read datasheet of all Wi-Fi FAQ’s listed below, please click here
- PIVOT & Android
- Application Development
- Apps Integration
- Applications
- Battery Life
- Configuration Management System
- Features
- Enterprise Mobility Management and Mobile Device Management
- Out of Box aka QNC
- Provisioning
- Quality of Service
- Jailbreaking and Rooting
- Security
- Troubleshooting
PIVOT & Android
Given the optimization of the operating system and the frequency of updates coming from Google, Spectralink will be more deliberate and judicious in how often we deliver Android-based updates to the market. In general, we will be issuing quarterly firmware updates for bug fixes, minor enhancements, and features to our customer base. These will be deployed wirelessly with seamless over-the-air (OTA) updates. Regular updates will periodically include improvements to the Android OS in the form of security improvements and new features.
Application Development
Apps Integration
Applications
PIVOT supports native Android applications and web-based applications. Native Android applications, commonly referred to as “Apps”, are programs downloaded and installed onto PIVOT. Native applications have greater access to the platform hardware and can deliver great user experiences.
Web-based applications run via a web browser and interact with a remote web server using standard web protocols and syntax (i.e. HTTP//XML/JavaScript). One benefit is the application is not actually installed on PIVOT, instead the user navigates web pages and enters data sent to a web server, much like you would surfing the web. Refer to http://www.spectralink.com/partners/spectralink-sync
- Spectralink SIP dialer
- Camera
- Calendar
- Contacts
- Web browser
- Calculator
- Clock
- Gallery
- Sound recorder
- Search utility
- Google collection
No. iOS applications only run on Apple devices. But because Android is so widely used, many applications written for iOS have an equivalent Android version.
It depends. PIVOT has specific platform optimizations to provide seamless Wi-Fi roaming. And so our integrated SIP telephony application delivers high-quality audio while in-call and while roaming about the facility. However, the standard Android OS is not optimized to deliver seamless roaming between Wi-Fi access points while a user is on call. So most voice applications using Wi-Fi on a typical Android device won’t roam well, and users could lose audio during their calls.
If applications are written to use our special software APIs, then they too can have improved roaming. If applications do not use our special APIs, then the functionality will be similar to any standard Android device with a comparable hardware platform. Spectralink is working with our key partners to ensure their applications are optimized.
Battery Life
Configuration Management System
Additional device management, including policing applications can be performed using third-party MDMs.
Potential conflicts exist between the CMS and an EMM/MDM app if they both attempt to manage and govern the same settings. An MDM is best deployed to manage apps and CMS is used to manage the phones themselves
Features
Optional features developed by Spectralink and offered on the PIVOT:SC (8744) platform are:
- Push-to-talk (PTT) – a group broadcast mode that uses channels to broadcast messages to subscribed handsets.
- Panic button – a dedicated button for duress calls.
- SAFE – personal monitoring for man down functionality, including “no movement” alarms, “tilt” alarms, and “running” alarms.
PIVOT supports two types of redundancy scenarios:
- Preferred server configurations where a phone will fail back to a preferred server when it again becomes available.
- Load balancing configurations where several call servers in a pool of servers share the phone traffic load.
Most definitely. Several new solutions are now available. If the admin does not disable Google Play, then end users can load apps directly from the Play Store using a Google Account. However, inappropriate apps may then find their way onto corporate phones so this solution might be problematic for enterprise deployments.
Enterprise-friendlier methods of loading apps on a group of phones are:
- Use an EMM/MDM to host and distribute apps;
- Use QNC to load apps at initial deployment;
- Use a Google Play Private Channel.
Please see Google Play Private Channel documentation for more information.
Updates to the Android operating system are not tied to GMS, or the Google Play Store, and are completely within the control of the administrator.
When Spectralink releases new code, the administrator can decide when to load that on their provisioning server for distribution.
The Spectralink recommended deployment scenario/steps:
- During initial boot the user is presented with the choice of using the Google Setup Wizard or the QNC Setup Wizard.
- QNC is specifically designed for configuration of PIVOT and Spectralink strongly recommends using QNC for deployment configuration.
What if these recommendations are not followed, can the wizards be re-run? If so, How? The wizards can be re-run by restoring the phone to the factory default. If the user just wants to re-run QNC, see the next answer.
QNC will have an option to load apps. Spectralink recommends that all .apks loaded on the phone using QNC are publicly signed .apks. Up to 120 MB (combined) can be loaded. The .apk files are installed on each PIVOT as part of the usual QNC configuration procedure. First .apk files are installed and then the wireless configuration is applied. Note that the installation of .apks may take some time.
The final step in the sequence is that the QNC Wizard app is disabled on the phone and the user is taken to the Google Account setup screens of the Google Wizard. These can be stepped through. QNC is best used to install .apks when phones are initially deployed. However, QNC can be re-enabled if apps need to be loaded later.
When using an MDM that can install apps, Spectralink recommends that you use QNC to install the MDM client itself and let the MDM handle any further app deployment.
Enterprise Mobility Management and Mobile Device Management
Does the PIVOT:SC (8744) integrate to MDM vendors that an IT department might already have in place?
Out of Box aka QNC
The Quick Network Connection (“QNC”) Platform utilizes a customized version of a commercially available embedded Linux Server to simplify the provisioning of your PIVOT:SC (8744) handsets.
When you web browse to it, the QNC platform provides Spectralink software wizards that walk you through configuration parameters and produces files that can then be loaded onto a handset which is connected to the QNC via a USB cable.
Provisioning
The handset can be fully configured via the handset’s User and Admin Settings menus. This method is appropriate for a few handsets but would become tedious with greater numbers.
How do you provision PIVOT using QNC and CMS?
- For larger deployments, we recommend using QNC and the CMS in a two-step process: Use QNC to provision the wireless settings, loading these onto each handset via USB.
- After PIVOT has rebooted and joined the wireless network, it will look for the CMS server which is used to configure the rest of the settings.
Settings can be tagged at the user, group, or enterprise level. User level settings go to an individual phone.
Groups are established and group member phones can be provisioned all at once with the group settings. Enterprise settings affect all phones. Settings take effect immediately when Save is clicked and the changes are sent OTA to the appropriate handsets.
Quality of Service
WMM-AC (Wi-Fi Multimedia Access Control) is a Wi-Fi QoS feature that provides for prioritization of voice over data and other types of transmissions.
Starting with release R1.5, WMM-AC can be enabled on the APs utilized by PIVOT and PIVOT transmissions will be prioritized according to WMM-AC standards.
Jailbreaking and Rooting
Security
EAP-TLS is supported with revision 1.1. SRTP is not supported at this time. Note that EAP-TLS is not supported in PIVOT release 2.0.
Native applications can use SSL sockets provided by the Android OS on PIVOT to encrypt communication such as for messaging applications. This of course is a function of the application and far-end capability.
Yes the PIVOT:SC (8744) (8744) has a camera. However, Healthcare and other environments that deal with sensitive information must manage use of the camera. Typically, the application controls PHI information, not the device.
Therefore the handling of PHI is a function of the application and the control of that application, which are governed by policies and processes managed by the customer.
Further options for securing data are using the encrypted file system for on-phone storage security, and EMM/MDM methods (like wiping) as further options.
Customers may have the impression that Android is insecure after reading articles about mobile malware targeting Android devices. Please understand that the security topic is complex and there is no one-size-fits-all answer. Customers must understand and analyze THEIR risk of data exposure and potential liability in order to evaluate what safeguards they require.
Disclaimer: The information below does not eliminate the need for a customer to develop their own security strategy/policy based on their risk assessment. In practice, administrators can mitigate many risks with careful device and application management and implementing security best practices such as keeping software and patches up-to-date. The 1.4 release includes Google’s new “Verify apps” capability that can help filter out malware so it is not installed. Later releases continue to implement improved security capabilities. The KitKat release also contains the SEL inux kernel that makes Android even more secure.
With PIVOT 2.0 and the Lollipop code from Google, a Security patch option provides you with the exact date of the most recent security patch included in the PIVOT software.