Why they’ll be interested in Spectralink’s Hospitality Solution

DELIVER EXCEPTIONAL GUEST EXPERIENCES

Instantly access guest requests to provide a timely and personalized response
Stay connected 24×7 and cater to tech-savvy travelers
Communicate and collaborate with colleagues to offer a coordinated
guest experience

OPTIMIZE WORKFLOWS THROUGHOUT THE PROPERTY

Reduce costs and increase team member efficiency by automating
task lists and reporting
Enable guests to manage their own experience, at their convenience
Ensure access to data that enables employees to tailor guest services

INCREASE GUEST SATISFACTION

Enhance experiences by interacting via the same social apps and
mobile channels
Allow guests to connect to services online, send maintenance,
service orders and requests
Support green initiatives with paperless workflows for checkout,
maintenance, etc.

Spectralink Helps Hospitality Deliver Exceptional Guest Experiences

Spectralink solutions mobilize hospitality employees, enabling the delivery of superior customer service to guests 24/7. For your hospitality customers, understanding their needs and preferences, and acting accordingly to help them deliver personalized service is the key to great reviews, repeat business and operational efficiencies. Customer knowledge delivered through Spectralink solutions and purpose-built applications ensure staff can instantly respond to all requests, transforming the guest experience.

Our solutions allow

Improved Customer Service

  • Personalized connection
  • Immediate response to guest inquiries
  • Consistent, quality communications

New Operating Efficiencies

  • Real-time customer insights
  • Optimized resources
  • Designed for busy 24 hour operation

Safety and Security

  • Delivery notifications, or similar events notices
  • Immediate notification of acknowledgement/response
  • Safety assurances for business systems and customer data

With Spectralink, you gain true end-to-end mobility

Welcome to the age of the customer

“Today’s customers are more powerful than ever, with the ability to shift markets and define a company’s success in a matter of seconds.”

Salesforce

Success depends on creating a superior customer experience

89% of companies plan to compete mostly on customer experience versus product or price

72% of businesses say that improving the customer experience is their top priority

In order to compete Businesses are investing in solutions that empower workers in new ways.

Enterprise mobility can give your workers access to the data and tools they need to enrich the customer experience at every opportunity. Which leads to:

  • More informed decision-making
  • Faster problem resolution
  • Better resource allocation
  • Enhanced team communication and collaboration