Technical & Support Materials

Support and Services

Spectralink’s portfolio of clinical smartphones and mobile communications devices empower companies to deliver an unmatched customer experience while taking advantage of new business opportunities. And now, our new maintenance services help customers maximize their mobile investments.

Enhanced, extended coverage with Spectralink Services

Spectralink’s handsets come with an industry-leading, 12-month warranty that covers the majority of “what-if” scenarios that mobile users face. Recognizing that our customers have unique business requirements, Spectralink also offers two flexible, enhanced services offerings – SpectraCare and SpectraCare+ – that supplement existing warranties with the following:

  • Personalized support and guidance from the industry’s most experienced mobile technology expert
  • Proactive software updates to ensure that mobile environments are always up-to-date
  • Fast, efficient device replacement
  • Seamless business continuity across all Spectralink mobile environments

SpectraCare

SpectraCare enhances the standard device warranty with the following services:

  • One business day replacement for damaged devices upon receipt by Spectralink
  • Liquid damage coverage
  • Technical support from seasoned Tier 1 and Tier 2 support specialists
  • Software updates to ensure Spectralink mobile devices are operating with the latest features
  • Complimentary online training via Spectralink Online University

SpectraCare+

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  • Technical support from seasoned Tier 1 and Tier 2 support specialists 24 x 7 x 365
  • Next business day replacement for damaged devices

SUPPORT AND SERVICE

Need Support?

The Spectralink Support Team is here to support you and your questions relating to troubleshooting, repairs, and escalations. All support queries are handled by our professional and experienced team of technicians, available 24 hours a day, 7 days a week, 365 days a year. Use the links below to contact us via phone or email, or access the online support resources for any and all issues with Spectralink products and solutions.

By Phone

Americas:

  • North America and Mexico: +1 (800) 775-5330
  • Latin America: +1 (303) 440-5330

Normal support hours are from 6:00 am to 6:00 pm Mountain Time.

EMEA:

  • France: DDI +33 (0)17 677 4541
  • Germany: Free Phone +49 (0) 800 588 9000
  • Rest of EMEA: DDI +44 (0) 203 284 1536

Normal support hours are from 8:00 am to 5:00 pm Central European Time.

By Email

Click here to reach us via email. Issues will be addressed within 8 business hours of receipt.

Online

http://support.spectralink.com/

RMA Guidelines

If you need to return merchandise, please download the following document for America and this document for EMEA outlining the process and requirements.

Any Questions?

Please visit our Frequently Asked Questions (FAQ) page.